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FAQ

Things people ask.

A single digital cosmetic item for the game named on its product page. We carry skins and in-game items for CS2, Dota 2, Team Fortress 2 and Rust. Nothing physical ships, and you are not buying an account, a key reseller code, or a subscription.
Listings come from a third-party skin marketplace feed, not from user uploads, and the stock and prices you see are synced from that provider. Tekkubee is an independent shop. We are not affiliated with, endorsed by, or partnered with Valve, Steam, Facepunch, or any game publisher.
Every listing shows the game, item name, and price. Where the provider supplies them, we also show item type, exterior, rarity, float value, and an inspect link. Fields the provider does not send are simply not displayed, so what you see on a product page is what we actually have.
Tekkubee is operated by TEKKUBEE LTD, company registration number 17241624, registered at 128 City Road, London, United Kingdom, EC1V 2NX. Support runs through general@tekkube.com.
Card only — Visa and Mastercard — on the payment provider's own hosted page. Tekkubee never sees or stores your full card number. All orders are charged in euro (EUR). We do not accept crypto, bank transfer, PayPal, or wallet balances.
Yes, for every skin order. Enter the Steam trade offer URL — the one containing both a partner ID and a token — at checkout. Delivery cannot start without it, and an incorrect or expired link is the most common reason an order stalls.
Once the payment is confirmed, your order is queued for Steam trade delivery. Timing depends on Steam rather than on us: Valve trade holds, Steam Guard settings, and Steam outages all affect it. Orders flagged for payment, fraud, or trade-link review take longer, and we email you if that happens.
Yes. After a successful payment we generate a PDF invoice, email it to you, and keep a copy in your account so you can download it again later. Tekkubee is not VAT-registered, so invoices are issued without VAT.
Yes. Your account holds the cart, order history, invoices, wishlist, saved addresses, and the trade link used for delivery, which is also what lets support trace an order when something goes wrong.
Message support from the contact page or email general@tekkube.com with your order number, the account email you used, your Steam trade link, and the item name. Those four details let us pull the order and the delivery attempt without a round trip.
Refund requests should be raised within 14 days. Once a virtual item has been delivered the sale is final, except in the cases set out in our refund policy — incorrect item delivered, delivery that failed, an eligible cancellation made before delivery, or an inaccuracy in the order.