Refund Policy
Last Updated: 11 June 2026
This Refund Policy is a legal agreement between TEKKUBEE LTD and the Customer. It governs the purchase of Virtual Items and related digital services. By accessing or using the Website, you unconditionally agree to comply with and be bound by this Refund Policy, as well as any linked service agreements.
Service Provider
The Service Provider is TEKKUBEE LTD, a corporate entity organized and existing under the laws of the United Kingdom, bearing corporate registration number 17241624. Registered address: 128 City Road, London, EC1V 2 NX, United Kingdom. Contact email: general@tekkube.com
1. Refund and Replacement Eligibility
1.1. Claim Deadlines and Processing: To receive a refund or replacement, you must submit a formal claim within fourteen (14) calendar days of the purchase or delivery date. Once approved by our support team, the processing of funds may take up to ten (10) business days.
1.2. Cancellation Before Dispatch: To cancel an order, you must contact our customer support team immediately. A full refund will be issued provided the order has not yet been processed or prepared for delivery.
1.3. Incorrect Order Delivery: If the items you receive do not match your purchase specifications, please notify us within fourteen (14) calendar days. We will either fix the order by delivering the correct items or issue a full refund, depending on your preference.
1.4. Delivery Failures and System Errors: A full refund will be granted if a transaction cannot be completed. This includes cases where internal technical issues prevent item delivery, where we cannot meet our delivery timelines and you decline an extension, or where the transaction is flagged and blocked by our automated payment security protocols.
1.5. Non-Refundable Digital Goods: Due to the digital nature of Virtual Items, all sales are final and non-refundable once successfully delivered to your account. We do not offer returns, credits, or exchanges for completed orders unless explicitly covered by the rare exceptions in this policy. By purchasing Virtual Items and requesting immediate delivery to your account, you explicitly request that the performance of the contract begins immediately, and you acknowledge that you thereby lose your statutory 14-day right to cancel or claim a refund once the digital content is successfully delivered.
1.6. Exchanges: Direct product exchanges are not permitted. If you want a different item, you must request a refund for the original purchase (if eligible) and place a completely new order.
2. How to Request a Refund or Replacement
2.1. Submitting Your Request: To start a claim, please email our customer support team. Your message must include your order number, a clear explanation of the issue, and supporting evidence (such as purchase confirmations or screenshots of your Steam profile showing the missing or incorrect asset).
2.2. Review and Approval: Our team will review your submission and may request additional details. We will notify you of our final decision to approve or deny the claim within three (3) business days after receiving all required information.
2.3. Resolving Incorrect Orders: If you received the wrong item, we will verify the error and work with you to fix it. Depending on your preference, we will either issue a full refund or provide a replacement Virtual Item of equal value.
2.4. Processing Timeframes: Approved refunds are initiated on our end within ten (10) business days of approval. Please note that your bank, credit card issuer, or payment provider may take an additional ten (10) business days to post the funds to your account.
2.5. Original Payment Method Only: Refunds will only be sent to the original payment method used for the purchase. We cannot issue refunds to a different card, bank account, or payment platform.
2.6. Unavailable Payment Methods: If your original payment method is no longer active (e.g., an expired card or closed account), we reserve the right to require stricter identity verification before determining, at our discretion, if an alternative refund method can be used. This measure is strictly enforced to comply with anti-money laundering regulations.
3. Disputed Billings and Chargebacks
3.1. Mandatory Direct Contact: We ask that Customers contact our support team at general@tekkube.com to resolve any billing issues or refund requests before contacting their bank or credit card company.
3.2. Consequences of Unjustified Chargebacks: If a Customer initiates an unauthorized chargeback or payment dispute without valid grounds - or attempts to claw back funds for services and items already delivered - the Company reserves the right to take the following actions:
3.2.1. Immediately suspend or permanently terminate the Customer’s account.
3.2.2. Formally contest the dispute with the payment gateway or bank by providing proof of the Customer's agreement to our terms, transaction history, and digital delivery logs.
3.2.3. Block the Customer from making any future purchases or using our services.
3.3. Fraudulent Disputes: Submitting a fraudulent or bad-faith chargeback is considered a direct breach of this agreement and may be treated as "friendly fraud" under relevant financial laws.
4. Policy Modifications and Updates
4.1. Right to Amend: The Company reserves the right to modify, change, or update this Refund Policy at any time, at its sole discretion, without prior notice. All changes become legally binding and effective immediately upon being posted to this page.
4.2. Tracking Changes: The "Last Updated" date at the top of this document indicates when the most recent revisions were made. If we make material changes that significantly affect your rights, we will make reasonable efforts to notify you, such as by email or through a prominent notice on our Website.
4.3. Continued Use: Your continued use of the Website or Services after any updates are published constitutes your official acceptance of the revised Refund Policy. We highly recommend reviewing this document periodically to stay informed of our current terms.